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The Top 5 Struggles of Enterprise Integrations

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1) Platform Challenges

• Attempting integrations on applications that should be replaced – If it is unsupported, has a terrible interface and just sucks… then why are you using it?  Is the risk worth it?
• Avoid File Transfers and Non-Real Time Data Integrations
• Avoid custom development and 1-off integrations

2) Incomplete Requirements

• Inability to define deliverables and the outcome of the integration
• Understanding there is always a phase 2, even after phase 2.
• Be involved during the design and requirements gathering phase – Both IT and the business users should come to the table to the willingness to learn and contribute to the project.

3) Performance

• Lack of planning or scoping on system performance at project inception – always plan and consider the 3–5-year goal.
• Improper investment in middleware or software BUS
• Cloud Architecture vs. On Premise

4) Error Handling and Exceptions

• The OOTB error handling and exception process is never enough – you will need more information to help you solve the problem
• These issues and errors need to be separate from what IT can handle vs. the business end user.
• Lacking a tool or interface to easily correct or edit the data that is causing problems.
• Inability to locate and or fix issues at their core / source

5) Managed Services and Support

• Inadequate Reporting and or Support in your final solution, usually for cost reasons.
• Internal team availability for troubleshooting
• Lack of in-depth knowledge of custom business rules and or solutions
• Managing and supporting the integration are just as important as designing and building it

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Author: Stephen VanRossem, Director of Implementation & Integrations. Read the complete bios here.