Learn how Avicado helped citizenM take Procore from an out-of-the-box tool to a highly customized solution for their specific business needs.
citizenM is a global hotel developer, operator, design, and project management company reshaping the idea of luxury for travelers. Their unique aesthetic, design, and attention to detail makes them stand out from the crowd. In addition to their design, they also focus on delivering efficient construction solutions and construction technology that support the demands of their luxury footprint. Ultimately, citizenM aims to create a unique and memorable experience for their guests that goes beyond the typical hotel.
citizenM had started using Procore, but had not fully adopted it. When they were met with a “use it or lose it” proposition from leadership, they connected with Avicado through the Procore Partner Network to help them improve adoption and utilization. citizenM needed a strategic partner who could take Procore beyond the box and create the right workflows and Standards Operating Procedures (SOPs) to ensure they had the adoption needed to continue their use of Procore.
“We can’t just crack open software and have all our problems solved; it’s why we trusted Avicado to take us beyond what comes out of the box.” —Ben McGhee, Project Director at citizenM Hotels
Avicado evaluated citizenM’s current state to understand their processes and identify opportunities where Procore could be better utilized. Some ways we helped citizenM improve their utilization of Procore include:
Here are a few examples of how Avicado helped citizenM optimize their use of Procore:
In the end, we were able to increase citizenM’s adoption of Procore by 200%! We also saved them time by allowing them to focus on their day jobs and leaving the Procore tasks to the experts at Avicado. But the real impact is the priceless peace of mind citizenM now has when it comes to managing their construction program.
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